Intercom | SpecSource

Connect Intercom to include customer conversations from your support inbox in specifications.

Intercom is where many product teams handle in-app support. Connecting it lets the agent reference real customer conversations and bug reports while writing specs.

Connecting

Go to Connectors → Add source integration → Intercom → Connect with Intercom. Authorize read access to your workspace when prompted.

What gets searched

During an agent run, SpecSource searches Intercom for:

Conversations mentioning the error, affected feature, or related keywords
Recent inbox threads tied to the issue

Specs include the matching conversation IDs and snippets so engineers can see how the bug shows up from the customer's side.